Terms & Conditions

These terms and conditions (the "Terms & Conditions") govern your use of the Handworks.nl platform, consisting of all websites and apps of Handworks.nl and the content and services visible thereon (the "Platform") from the moment you start using the Platform and are a contract between you, the user of the Platform (hereafter, "User" or "You"), and Handworks.nl, founded by Ana Prentovikj, with principal place of business Vrijheidslaan 80-1, 1078PR Amsterdam and registered with the Dutch Chamber of Commerce with no. 42115653 (hereafter, "Handworks.nl").

By accessing the Platform or clicking any button to indicate your consent with the Terms & Conditions or any of its amendments or updates, You accept and agree to be bound by that version of the terms and conditions.

As Handworks.nl continues to develop its Platform, it may need to change the Terms & Conditions from time to time. Handworks.nl will inform You via e-mail or its Platform of any modifications to the Terms & Conditions (a "Notification") and will make the amended Terms & Conditions available to You. Changes to the Terms & Conditions will not apply retroactively and are effective 30 days after the Notification. Should You find any such update unacceptable, You have the right to terminate your Account and use of the Platform within 30 days after the Notification. Your continued access to or use of the Platform 30 days after the Notification constitutes your consent to be bound by the amended terms and conditions.

Additional terms and conditions may be applicable to any specific plans, offers, services, products, or features via the Platform, which will be timely communicated by Handworks.nl or applicable third parties. In such case, the use of these plans, offers, services, products, features or elements are subject to these additional terms and conditions.

The Platform enables You to make reservations for the craft and culinary workshops offered, organized and operated by Handworks.nl's third-party partners (the "Artisans") (all aforementioned workshops, the "Workshops" and each a "Workshop").

Handworks.nl facilitates bookings of Workshops directly with the Artisan and payments for these bookings via the Platform. Handworks.nl does not buy, resell, own, operate or control any of the Workshops or Artisans including their locations, nor organize, offer or operate any of the Workshops.

Any bookings of a Workshop constitute a separate agreement between You and the Artisan of the booked Workshop governing the execution of the Workshop, to which Handworks.nl is not a party. The Artisan is solely responsible for the Workshop and your experience thereof.

Handworks.nl is not responsible for the organization and operation of the Workshop, including but not limited to your experience, safety and the supervision during the Workshop, nor the content, scope and fulfilment of the Workshop, and denies any liability related thereto such as accidents, injuries and loss or damage of possessions. Any issues related to these elements should be directed to the Artisans.

The information about Artisans and Workshops including but not limited to availability, timing and facilities are obtained from the Artisans. Handworks.nl cannot guarantee that all information is correct and cannot be held responsible for any errors, mistakes or omissions in this information, but does try to correct everything related to this information as soon as it is aware of any such errors, mistakes or omissions.

Handworks.nl is currently active for a pilot phase ranging from 1 August 2026 to 31 October 2026 (the "Pilot Phase").

To ensure the best experience for our Users and Artisans, Handworks.nl reserves the right to make available and implement new and updated versions of the Platform such as changes to the design, look-and-feel, features, payment processing or other technical features, operations etc.

You are free to terminate your agreement with Handworks.nl at any time, by simply deleting your Account.

Handworks.nl may deny or limit your access to the Platform or your Account at any time if deemed necessary and deactivate or delete your Account. Since Handworks.nl is still operating its Pilot Phase, it may in particular limit or end your access to the Platform and your Account if it modifies, pauses or ends the Pilot Phase. In case of termination without a particular cause, You will receive a refund for all booked Workshops that have not taken place at termination.

Should Handworks.nl terminate your contract for violating the Terms & Conditions including violation of all applicable laws or regulations, or any other illegal or unacceptable conduct, misuse or abuse of the Platform or during any Workshops, You will not receive a refund for any Workshops that have not taken place at termination.

To make use of the Platform, You must be at least 18 years old and must register and enter the necessary personal information requested by Handworks.nl. Handworks.nl has the right to refuse any applications.

After registration and confirmation of your application by Handworks.nl, You have access to a personal account (the "Account") via which You can reserve a spot for any of the available Workshops against payment of the applicable fee.

Users of an account linked to their employer ("Corporate Account") will, dependent on the agreement with their employer, either (i) have to arrange compensation of any paid fees for Workshops internally and in line with their employer's instructions; or (ii) be able to book Workshops without paying fees themselves, but which costs will be deducted from the employer's budget, subject to any other restrictions communicated by the employer such as a maximum amount of bookings per employee.

Users are obliged to provide complete and accurate information for their Account and must keep the information up-to-date.

Your Account is personal to You and You agree not to create more than one account or let third parties make use of your Account or attend Workshops via your Account. You are responsible for anything that happens with your Account.

You will use the Platform in compliance with its intended and fair use, the Terms & Conditions, and any applicable laws, rules or regulations at all times. When attending a Workshop, You are also responsible for: arriving on time; following the reasonable instructions and policies of the Artisan and, where applicable, the venue; informing the Artisan of any relevant health conditions where appropriate; behaving respectfully towards the Artisan, other participants, and any other persons present; treating the Artisan's premises, equipment, and materials with care; and ensuring that your conduct does not endanger yourself or others. Where a Workshop takes place at an Artisan's home or private premises, You must respect the Artisan's property, privacy, and house rules.

Handworks.nl may investigate complaints or any suspicion of violations of the Terms & Conditions and related thereto may take any provisional or permanent measures it deems appropriate, such as restricting access to your Account, or deactivating or deleting your Account.

Handworks.nl may deactivate or delete inactive Accounts. An Account shall be deemed inactive if no bookings have been made for more than a year.

Handworks.nl strives to provide access to as many people as possible but is currently only accessible in the Netherlands and offering Workshops in Amsterdam, the Netherlands.

Handworks.nl cannot guarantee access to the Platform for any type of technical equipment or versions of the Platform. Access to the Platform is dependent on personal, suitable and working technical equipment, a stable and proper internet connection and relevant updates of the software behind the Platform.

From time to time Handworks.nl might need to do maintenance work to the Platform to keep it in an optimal state. Handworks.nl shall make reasonable effort to minimize disruptions and interruptions to the availability of the Platform and shall strive to communicate any planned maintenance.

Handworks.nl strives to offer a broad range of Workshops but cannot guarantee the availability of any type of workshop, availability for a Workshop, at a particular location, or any of its Artisan's services or your experiences.

When You book a Workshop, a separate contract between You and the Artisan governs the execution and operation of the Workshop. By booking You agree to be bound by the policies of the Artisan, except where the Terms & Conditions are contradictory in which case the Terms & Conditions prevail, which are presented to You during the booking and available on the Artisan's page on the Platform.

When attending a Workshop, You must indicate your booking via the Platform to check in and make sure attendance is correctly registered.

Handworks.nl reserves the right to make reasonable changes to Workshop details, including the date, time, location, or Artisan, where necessary. You will be notified of any significant changes by email in advance.

Handworks.nl is not liable for any claims, consequences, losses or damages related to:

• Your failure to abide by these Terms & Conditions.
• The organization, operation, fulfillment or experience of the Workshops, including but not limited to any injuries, illnesses, loss of possessions, damages to any possessions connected to your attendance of a Workshop, or costs incurred due to a cancellation of a Workshop by an Artisan.
• Errors, omissions or inaccurate information regarding the Workshops.

By using the Platform, Handworks.nl obtains and processes your personal data, all of which is subject to its Privacy Policy available on the Platform. The Handworks.nl Privacy Policy is hereby incorporated by reference.

Handworks.nl processes all data on its Platform in line with all applicable data protection and privacy laws including the GDPR. This means You have full ownership of the data in your Account.

The security of your Account and any misuse of it is your own responsibility.

Your use of the Platform is free. However, to book the Workshops offered by our Artisans on the Platform you must pay the applicable fee indicated on the Platform for such Workshop via the available payment options. A booking is confirmed only once payment has been successfully processed.

All prices are displayed in Euros (€) and include VAT where applicable. The fee payable for each workshop is determined based on the Artisan's requirements, the Handworks.nl commission and any applicable taxes.

In addition to the fees charged for a Workshop, some Artisans may charge fees for equipment or materials, which will be indicated in the Workshop description.

We want to offer the best experience for both you and our Artisans. We understand that plans sometimes change, so here is how we handle cancellations from either side.

When an Artisan cancels a session

If the Artisan cancels and can provide valid evidence (medical emergency, serious family emergency, or force majeure), You will be contacted by email and SMS and offered one of the following: a full refund, a 1-year sitewide voucher, or a transfer to another available date.

If no valid evidence is provided, You will still be contacted as soon as possible and offered a full refund or a 1-year sitewide voucher.

When You cancel

If You cancel more than one week before the Workshop starts, You will receive a full refund, a 1-year sitewide voucher, or the option to transfer your spot to another person.

If You cancel one week before the Workshop starts or less, You may transfer your spot to another person only. No cash refund and no voucher will be issued.

Cancellations must be made via the Platform and not directly via the Artisans. This is your responsibility, and should You fail to do so, Handworks.nl is allowed to refuse a refund and treat your cancellation as a no-show.

Handworks.nl owns and retains exclusive ownership of all intellectual and proprietary rights, including but not limited to copyrights, neighbouring rights, database rights, trademarks, domain names, trade names, patents and trade secrets in and to the Platform, any elements thereof or modifications or derivative works thereof, or in and to any documents, content or information related to Handworks.nl and the Platform (the "Rights"). The right to use the Platform does not constitute a license, assignment or transfer of the Rights.

You will refrain from directly or indirectly infringing the Rights.

You indemnify Handworks.nl, its successors, assigns and licensees, every member of the Handworks.nl team and the Artisans from and against any and all third party liability, claims and losses, including costs, damages and expenses, in relation to your violation of the Terms & Conditions.

The Terms & Conditions, including their formation, construction, interpretation and enforceability, are exclusively governed by Dutch law.

Any disputes arising out of or in connection with the Terms & Conditions or your use of the Platform fall under the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands.

You may not assign or transfer your contract with Handworks.nl or any of your rights or obligations hereunder to a third party without Handworks.nl's written consent, insofar as allowed under applicable law. Handworks.nl may assign or transfer your contract or any of its rights and obligations hereunder (in whole or partly) to any third party without your prior consent.

If any provision of the Terms & Conditions is held invalid, illegal or unenforceable, the remaining provisions shall not be affected thereby. The parties shall replace the invalid, illegal or unenforceable provision(s) with valid and enforceable provision(s) that are most similar to the original intention of the provision.

Handworks.nl will use the email attached to your Account to communicate any Notification or other relevant updates.

You can contact Handworks.nl for help, support or complaints via the contact details available on the contact page on the website and app. For any help, support or complaints regarding the organization and operation of the Workshops or your experience thereof, You should contact the Artisan of the Workshop, whose contact details You can find on their page or website.

• Company: Handworks.nl
• Address: Vrijheidslaan 80-1, 1078PR Amsterdam, Netherlands
• Email: hello@handworks.nl
• KvK number: 42115653
• BTW number: NL005507043B97